Initial complaints concerning a short-term rental property shall be directed to the local representative. The Short-Term Rental Complaint Hotline will contact the local representative after a complaint is made with them. The local representative shall resolve the issue that was the subject of the complaint within sixty (60) minutes or within thirty (30) minutes if the problem occurs between 11 p.m. and 7 a.m., including visiting the site if necessary. Failure to resolve a complaint in the listed time frames will result in fines as listed below. Any violation of the short-term rental ordinance is also punishable by these fines. Each day of violation shall be deemed a separate offense.

File a Complaint

To file a short-term rental complaint, please call the complaint hotline phone number at 970-479-2135 (24 hours a day, 7 days a week).

To report an unlicensed short term rental property, please call 970-477-3515.