Mission: To provide timely, professional and accurate emergency communications services to the residents, guests and public safety agencies in Eagle County.

Vision: Public safety is our highest priority. We inspire trust and confidence by serving as the critical connection between our citizens and partner agencies.

Shared Values: Service, Teamwork, Accountability and Respect.

Tips When Calling 911 In An Emergency:

• Check the scene, your own safety is the first thing to consider.
• Give your location to the best of your ability: It's one of the most important details that you can give to the dispatcher. It's not as easy to pinpoint a cell phone as it looks in the movies! Give street names, nearby addresses, nearby business names or the latitude / longitude from your cell phone. 
• Tell the dispatcher exactly what happened so they can quickly assess the situation, ask the appropriate questions, and get the proper help headed your way.
• Don't panic and try to stay calm so the dispatcher can understand you.
• Listen to the dispatcher and answer their questions. The questions may not seem important to you, but the dispatchers are highly trained and know what information the responders will want in many different situations.
• The call-taker you're speaking with isn't the same person who dispatches the responders; when the 911 call-taker asks you questions it doesn't slow down the response.

General 911 Tips:

• Have your home address, unit number and phone number displayed on all your phones or somewhere highly visible in the home, especially in rental and vacation properties. This can help young children and visitors give accurate information in the case of an emergency.
• If you dialed 911 in error do not hang up. Stay on the line and explain to the dispatcher that you dialed 911 by mistake. If you hang up and do not answer your phone upon call back a police officer will be sent to your home to check on your safety. 
• Call 970-479-2201 for all non-emergency needs from Police, Fire, or Medical Services.

About the VPSCC:

The Vail Public Safety Communications Center, located in the Vail Police Department, began dispatching for Eagle County in 1998. Currently, it is the primary dispatch for twelve public safety agencies. These agencies consist of:

• Avon Police Department
• Eagle County Airport Fire Department
• Eagle County Paramedic Services
• Eagle County Sheriffs Office
• Eagle Police Department
• Eagle River Fire Protection District
• Greater Eagle Fire Protection District
• Gypsum Fire Protection District
• Rock Creek Volunteer Fire Department
• Vail Fire and Emergency Services
• Vail Police Department
• Eagle River Water and Sanitation District

The only agency that the center does not provide dispatch services for is the Colorado State Patrol, which is dispatched out of Craig, CO.

Click Here for More Information on the Vail Public Safety Communication Center