How do I file a report?

 It is important to report all crime, no matter how small. To report a crime you may either call the Vail Public Safety Communications Center at 970-479-2201 or come in-person at the Vail Police Department at 75 S Frontage Rd W, Vail, CO 81657.

How can I report a non-emergency? 

For all non-emergency situations, call the Vail Public Safety Communications Center at 970-479-2201. The VPSCC dispatches for every Emergency Services Agency in Eagle County with the exception of Colorado State Patrol which is dispatched out of Montrose. 

When should I call 9-1-1? 

In an emergency situation always call 9-1-1. For those who are speaking or hearing impaired, text 9-1-1.

• Have your home address and phone number displayed on all your phones. This can help children and visitors to give accurate information in case of an emergency.
• If you dialed 9-1-1 in error do not hang up. Stay on the line and explain to the dispatcher that you dialed 9-1-1 by mistake. If you hang up and do not answer you phone upon call-back a police officer will be sent to your house.
• Do not program 9-1-1 into your speed dial.
• Stay calm. The more information you are able to give a dispatcher, the better they will be able to serve you.

 How can I make a complaint?

 Call the Vail Public Safety Communications Center at 970-479-2201 and provide as much detail as you know.

Can I report something anonymously?

Yes! Call the Vail Public Safety Communications Center at 970-479-2201 and provide as much detail as you know. Tell the dispatcher you want your name to be kept confidential.

I have been involved in a motor vehicle accident. Do I need to report it?

 If you are involved in any type of motor vehicle accident you must stop and identify yourself to the other driver(s) or property owner. You must also report the accident to your local Law Enforcement Agency no matter how minor within 24 hours of the accident.

How do I get a copy of an incident or accident report?

 The Vail Police Department maintains incident and accident reports for 10 years. The cost of requesting a report or query is determined by how many work hours the request will take after the first hour. Criminal Justice Records can be printed for in-person pickup, mailed or emailed. Police Reports usually take a minimum of 3-5 days to complete. To obtain a copy of a Criminal Justice Record contact the Vail Police Department Administrative Services division by:

Telephone: 970-479-2210

VPD Administrative Services Email

75 S Frontage Rd W, Vail, CO 81657

In the event that you are asked to report to Eagle County Combined Courts, as dictated on the arrest document, please contact the Eagle County District Attorney's Office to request your report by calling the following number:

Telephone: 970-328-6947 (Ext: 0)

How do I get a copy of a background check on myself or someone else?

Contact the Colorado Bureau of Investigation (CBI) by clicking this link or by phone at 303-239-4680. CBI is a division of the Colorado Department of Public Safety and is the central repository of criminal arrest records for the State of Colorado.

How do I get a police clearance letter?

You may obtain a clearance letter at the Administrative Services section of the Vail Police Department during operational hours. You will need a picture ID. A records check for your criminal history will be conducted for history within VPD jurisdiction only. For a statewide records check, please contact the Colorado Bureau of Investigation.

How do I have a pre-employment background check performed on a prospective employee?

You can have a pre-employment background check (based on name and date of birth) performed by the Colorado Bureau of Investigation at 303-239-4680.

Who do I call if I've lost personal property in Vail?

The Town of Vail and Vail Resorts operate a centralized database for lost and found items in Vail and on Vail Mountain. The online retrieval system is supported by Chargerback, a web-based database that matches lost and found items and ships the property back to its owners if the item isn't immediately recovered on site. The Vail Police Department is the central repository for items found in Vail. This would cover anything lost in the Village or at the base of the mountain area. Vail Resorts Lost & Found stores everything found on the mountain.

Vail Police Department Lost & Found: 970-479-2210

Vail Resorts Lost & Found: 970-754-3059

I don't agree with my ticket, what can I do?

Call Vail Municipal Court at 970-479-2129 if you were issued a municipal ticket or Eagle County Combined Courts at 970-328-6373 if you were issued a county ticket. A court date will be assigned. You will be responsible for additional court costs if you are found guilty.

 How do I find out if I have a warrant for my arrest?

To find out if you have  a warrant, you can appear in person or send a representative to the Vail Police Department main lobby at 75 South Frontage Road, Vail, Colorado.

How can I clear a warrant?

The Vail Municipal Court issues warrants which are valid statewide. There may be an outstanding warrant if you have missed an appearance date, failed to comply with a court order or failed to pay a fine. Information regarding the amount of the warrant and other details may be obtained by calling the Vail Municipal Court at 970-479-2129. To resolve the warrant you should appear on Thursday morning of a scheduled court date at 8:30am. If you surrender yourself on a Thursday you may appear for arraignment at 10:00am the same day and will not be required to post a bond. If you are contacted by a police officer and have an active warrant you must post a bond to secure release from custody. You may post a cash bond the proceeds of which may be applied to future fines imposed by the court or returned partial or in full, depending on the obligations to the court. If you are out of state and wish to address an outstanding warrant, please call the court at 970-479-2129.

Do you offer fingerprinting services?

The Vail Police Department does not provide civilian fingerprinting services.

For fingerprinting purposes, such as employment, immigration and visas, civilians are directed to go through the Colorado Bureau of Investigation's Colorado Applicant Background Services (CABS) program. To begin the CABS process and register for an appointment, start at one of the following CABS approved vendors below:

Colorado Finger Printing (Locations in Frisco, Avon and Glenwood Springs)

IdenToGo (Locations in Breckenridge and Glenwood Springs)

For further questions or assistance regarding CABS please contact 720-292-2722, 833-224-2227 (Toll Free), or info@coloradofingerprinting.com.

What do I do or who do I call to get information when the pass is closed?

There are important numbers you can call to obtain information about the pass closure and information relating to your travels.

Important Phone Numbers:

• Road Conditions: 970-479-2226, 303-639-1111, 1-877-315-ROAD
• Statewide: 511
• Lodging and Local Info: 970-479-1385
• Emergency Shelter: 970-926-3704 or 970-471-3704

Please do not call 911 for pass closure or road condition information.

You may also tune your radio to FM stations: 92.3, 93.1, 95.3, 101.5, 103.1, 104.7 and 105.5, or AM station: 1610. You can tune to Channel 10 for road closure updates and Channel 31 for The Weather Channel.

If you have internet access, you can go to CO Trip. This site has valuable travel information and web cam shots from Denver to Vail, Vail to Denver.

 What help can I get for illegal noise problems?

To report illegal noise problems, please call the Vail Communications Center at 970-479-2201.

A dog is loose in my yard, who do I contact?

The Town of Vail contracts with Eagle County for animal control services. Please call 970-328-DOGS. Unless the animal in question is an immediate threat, please DO NOT dial 9-1-1.

What can I do if I have a dog complaint?

Call the Vail Public Safety Communications Center at 970-479-2201 if you are reporting a dog ordinance violation. In Vail, dogs must stay within 10 feet of an owner in a residential neighborhood. Leashes are require for dogs in the commercial area of Vail Village, Lionshead and the West Vail shopping districts. Dogs must also be leashed if using a Vail recreation path and in town parks, except Ford Park or within 100 feet of an athletic field.

There is a bear loose in my yard, what do I do?

Vail is a rural community and, as such, is home to many wild animals. The most important point to remember is not to panic or startle the animal. If you encounter a bear, back away slowly while facing the bear. Avoid direct contact and give the bear plenty of room to escape. If you are a resident of Vail and would like to report a bear in your yard, inside your house or to report property damage caused by a bear, please call the Vail Public Safety Communications Center at 970-479-2201.

What does "Accident Alert" mean?

"Accident Alert" is defined as those times when weather conditions are so severe that police officers are unable to respond to the large volume of motor vehicle crashes. Accident Alert is initiated on a jurisdictional and geographical basis, in other words, some cities may be on accident alert when others may not depending on how the weather conditions are affecting their area.

While Accident Alert is in effect, officers will only respond if the following circumstances exist:

• Vehicles are disabled due to damage.
• Accident involves a fatality or an injury requiring medical attention.
• Alcohol or drugs are involved.
• Accident is an alleged hit and run.
• There is damage to public property.

Most jurisdictions let their communities know when an alert is in effect through local radio stations, road messaging signs and e-notifications. If you are involved in an accident and are not sure if your area is on accident alert, call the police.

A landlord / tenant has violated the terms of the lease, who can I talk to about this issue?

If you are having disputes with your landlord or tenant, please contact Community Housing Services at 303-831-1935. If you want to proceed civilly with a housing matter, you may also contact the Eagle County Court Office at 970-328-6373.

How can I get a handicap parking permit?

The Vail Police Department issues handicap parking permits at the front counter Monday through Friday from 7:30am to 5:30pm. The permits can be used only within the Town of Vail. If you need a statewide permit, please contact any Colorado Department of Motor Vehicles locations.

How can I find out if a convicted sex offender lives in my neighborhood?

The Town of Vail's sex offender list is available to anyone who asks for it. Obtain a form requesting the list from the Vail Police Administrative Services section located at 75 South Frontage Road, Vail, Colorado.

The Colorado sex offender registry is available online. It includes only those persons convicted of certain acts of unlawful sexual behavior since July 1st, 1991 and who are in compliance with sex offender registration laws.

Where do I pick up my vehicle that was towed from a town street or parking structure?

If your vehicle is towed from a location in Vail, you can call the Vail Public Safety Communications Center non-emergency line at 970-479-2201 and ask if there is record of your vehicle being towed. The Vail Police Department contracts West Vail Shell as their primary tow services provider. Vehicles towed by West Vail Shell on behalf of the police department will be towed to West Vail Shell at 2313 N Frontage Road in Vail or West Vail Shell's Minturn storage lot. West Vail Shell can be contacted at 970-476-3394. You are responsible for paying the tow bill to the service company who towed your vehicle. Sometimes vehicles are towed from private property at the request of a private party. Tow companies are required to alert Vail Police Dispatch when towing vehicles from private property. Tow companies are required to alert Vail Police Dispatch when towing vehicles from private property. If the information was not provided to VPD Dispatch you may need to research the tow companies to find out where your vehicle was towed. If a vehicle is involved in a serious car crash that may require a follow-up investigation or is involved in criminal activity it may be towed to the Vail Police Department's secure impound lot. Vail Police Dispatch can confirm if your car was towed to the VPD impound. Tow fees and storage fees may apply for vehicles towed to the VPD impound lot. A valid driver's license and proof of insurance and ownership may be require to retrieve a vehicle from West Vail Shell or VPD impound.

What if I would like to contest a towing?

According to changes made to Town Code 7-3A-3 and 7-3A-4 in August of 2022, owners are legally entitled to request a Tow Hearing within 48 hours to determine if probable cause existed to impound the vehicle. All requests for a hearing must be in writing. If an owner cannot attend a hearing within 48 hours they need to provide a written response stating so. A Hearing Officer will schedule the hearing. Please drop off your written request at the Vail Police Department front desk at the following address, or email your request at the following email:

75 S Frontage Rd W

Vail, CO 91657

vailpolice@vailgov.com

To ensure your request is received and is on time, please do not mail your request.

What are the loading and delivery policies for Vail?

For information, visit Loading and Delivery.

Federal 1033 Program

We are currently enrolled in the Federal 1033 Program, which allows local law enforcement agencies to receive excess Department of Defense (DoD) property that might otherwise not be utilized. Certain types of this equipment is categorized as "controlled" property, which includes items such as small arms/personal weapons, demilitarized vehicles and aircraft, and night-vision equipment. Controlled property always remains the property of and is accountable to the DoD. Some of the items we may request could include ammunition, night vision, armored and tactical vehicles, command and control vehicles, riot protection gear (batons, helmets, shields), breaching apparatus, robots, and small arms. Please note this notice does not ensure acquisition of stated property, as all property is on a first come basis with all participating Law Enforcement Agencies in 49 states and 4 U.S. territories. When a law enforcement agency no longer wants the controlled property, it must be returned to the federal agency for proper disposition. We welcome and are required to seek the input of our communities where controlled property could be used. For inquiries into the program please visit: CDPS 1033 Program